What we will do

— We will be totally honest with you
— We will treat you how we like to be treated
— We will give you our undivided attention
— We will advise you on what works
— We will answer your messages promptly
— We will keep everything transparent
— We will keep you informed on costs
— We will keep things cost-effective
— We will smile, yes, even on Mondays
— We will regularly update you on progress
— We will give you a bespoke service
— We will only proceed with your approval
— We will recycle where possible
— We will endeavour to go the extra mile
— We will keep our word
— We will be professional at all times
— We'll even make you some tea and toast
Image: © Swifter - Fotolia.com
What we won't do

— We won't cheat or lie
— We won't treat you as just another number
— We won't play favourites
— We won't pull the wool over your eyes
— We won't surprise you with unknown costs
— We won't avoid you, your calls, or emails
— We won't start what we cannot finish
— We won't short-change you
— We won't dilly-dally or even shilly-shally
— We won't promise what we can't deliver
— We won't neglect our high standards
— We won't sell you ineffective ideas
— We won't always sell the most expensive
— We won't let budgets spiral out of control
— We won't plagiarise or steal
— We won't charge you for our mistakes
— We won't work weekends … sorry